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ACCOUNT & SUBSCRIPTION

I created an account but forgot my password. How can I get my password or create a new one?
How can I update my shipping address, billing address or payment method?
What if I don't know my order number?
Is the subscription to the newsletter free?

DESIGN SERVICE

Why should I need Design Service?
Who can access to the Design Service?
Do I have to pay for Design Service?
How can I book an appointment for the Interior Design / Project services?

A&D TRADE PROGRAM

How do I know if I qualify for the Trade program?
Can I get any discount as a professional?
How can I apply my designer discount?

SHIPMENT AND DELIVERY

Why won’t the ‘Ship to’ address accept my US address?
How does the white glove delivery work?
When can I expect delivery of my online order?
How can I track my order?
Where is the product shipping from?
What is the cost of shipping?

PRODUCT AVAILABILITY

Where can I browse and download a digital catalogue?
Can alterations be made to a current Product / Model?
Why can’t I find the B&B ITALIA product I am looking for?
What payment methods are accepted?
Does B&B Italia have online exclusive products?

SAMPLE FABRIC SWATCH

Can I buy sample fabric swatches?
How can I request a sample fabric swatch?

GUARANTEE

What guarantee coverage does B&B ITALIA offer?

FABRIC CARE / MAINTENANCE

Where can I find fabric care instructions?
How can I find the fabric content?
Is velvet easy to maintain?
Is gamma leather a natural leather?

CAMALEONDA

Are the Camaleonda modules linked together?
Can I order additional carabiners?
Is Enia velvet and Licata velvet similar?
Does Camaleonda contain the “famous” steel structure / Is it produced with the polyurethane moulded technique?
Are the covers easily removable?
What are the different colors of the backrest/armrest referring to ?

TUFTY-TIME

Are the modules linked together?

CHARLES

What is contained in the seat and back cushions?
Why is my almost new Charles sofa and cushions looking crumpled and crushed?
How can I maintain cushions?

HUSK

Can I order new cushions for this product?

HARBOR

Do all the Harbor products have reclining back?

SERIE UP

Can I order new covers?
Is the UP Junior available in other colors ?

GRANDE PAPILIO

Can I select the color of the zip on the back?

LINK

What kind of material is Cristalplant?

AWA

Is the white AWA in the same material of all the others one?

RETURN POLICY

Does B&B Italia have a Return Policy?

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