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FAQs Account & Subscription


I created an account but forgot my password. How can I get my password or create a new one?

You can easily reset your password by clicking here. You will receive an email link to set up your new account password – if you do not receive our email immediately, check the spam folder of your inbox.

How can I update my shipping address, billing address or payment method?

Sign-in to your account. You can change the shipping address, billing address, and payment method on your account menu page.

How can I delete my B&B Italia account?

To delete your account please contact info@bebitalia.com.

What if I don't know my order number?

You can log in to your online shopping account to find your order number.

Is the subscription to the newsletter free?

Yes, subscribing to our newsletter is of no charge. It will keep you informed on our latest promotions, product launches and all things B&B Italia.

Can I have more than one B&B Italia account?

Unfortunately, you can’t create more than one account using the same email address.

How can I protect my B&B Italia account?

While creating your account please make sure that your password contain a minimum of 9 characters and a maximum of 30 characters, of which at least 1 uppercase letter and 1 number.

Account & Subscription

Forgot my password

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Find my order number

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Shipment & Delivery

Shipping area

White glove delivery

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Track my order

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Return policy


Product availability


Fabric care and maintenance

Specific products


Design Service

A&D Trade Program

Sample Fabric swatches

Discover more about B&B Italia services: Swatches, A&D Trade program and Design Service.

B&B Italia Services

Discover more about B&B Italia services: order up to 3 free swatches within our selection of colors and textures. Discover our exclusive services reserved to the A&D Trade, as special conditions, immediate shipping and more. Book an appointment with our Design service that offers personalized solutions to help bring your vision to life.