Shipping and Delivery Services

Orders placed between July 29th and August 25th might be subjected to slight delays due to warehouse closures.

We will deliver Standard Products that are available in stock, to the delivery address indicated by you and provided that it the delivery is within Germany and Austria typically between 2 to 4 weeks from the Order Confirmation date. 

We will deliver the Standard Products that are not available in stock and Custom Products, if the latter are made available for ordering on our Website, to the delivery address indicated by you and provided that it is within Germany and Austria, typically between 4 weeks to 6 months, from the Order Confirmation date. 

In order to know the status of the shipment of the Product(s) you have purchased, you may contact  our Customer Care service at +39 031 795201.

Upon delivery, we require your presence or that of a person authorized to receive the Product.  

Product(s) will be delivered to the floor that you have previously indicated at the time of purchase and the persons delivering the products also assemble the items inside the desired location/room. 

Please note that the above mentioned activities are strictly dependent on the type of Products concerned and/or on the structural characteristics of the location where the Products are to be brought. Our Products can be bulky and difficult to handle, due to size, weight and other characteristics. You are responsible for making sure the Product(s) you have chosen can be delivered through all entry points by verifying building access and all doorway measurements. The access road to the delivery area must be open and accessible. Outside access to the delivery area must be clear and the inside area where the furniture will be placed must be accessible for placement of furniture. If you request additional services at the time of delivery that were not requested or specified at the time of purchase, additional fees may apply. These additional fees must be paid at the time such additional services are performed. Additional charges may also apply for remote location access, late cancellations, missed appointments, as well as any other extenuating delivery circumstances.  

If the Product has not been delivered within the terms indicated in the Order Confirmation e-mail or afterwards, please contact our Customer Care service at +39 031 795201.

The risk of loss and damage to the Product, for reasons not attributable to us, is transferred to you once the Product is physically in your possession or in the possession of the person appointed to collect the Product on your behalf. 

Shipping and delivery methods are determined by item size, type, fragility and specific characteristics. Shipping and delivery charges/costs are calculated based on carrier rates, delivery distance and packing complexity.