You will be entitled to the right of withdrawal as set out in the paragraphs below.
You may withdraw from the Contract within 14 days of the date the Product was delivered. To exercise such right, it is sufficient that you follow the procedure set out below before the expiration of the withdrawal period.
Without prejudice to the above, you will be responsible for the payment of the return shipment costs .
You will take all appropriate measures to preserve the Product and shall do everything possible to ensure that the Product is returned in the best possible conditions, including the original undamaged packaging (if still in possession of the Customer after the installation made by the Seller) , instruction manuals, any separate items and any other components. The Product must not have been handled other than as necessary to establish the nature, characteristics and operation of the Product. In the event that these conditions have been complied with you will be entitled to a refund of the purchase price of the Product(s) concerned in accordance with the provisions set out below.
In order to exercise your right of withdrawal, you should send us an e-mail at the following address email@example.com and/or call our telephone number +39 031 795201 to state the decision to withdraw from the Contract. You will be informed of the details of the procedure concerning the return of the Product. You are responsible for the integrity of the Product as long as the same good is in your possession. At this link you can find the “Request Form” to exercise your right of withdrawal. You may use the Request Form, but it is not obligatory.
If you decide to return the Product and provided that the right of withdrawal from the Contract has been exercised within the 14-day withdrawal period running from the Product delivery, we will reimburse - using the same payment method used by you for the purchase - the payments received from you (except for additional costs arising from the choice expressed by you of a different type of delivery from the standard one offered by us), without undue delay and, in any case, no later than 14 days from the day on which you have notified us that you wish to withdraw from the Contract. We can however withhold refund until such time as we have received the Products in respect of which you exercised your right of withdrawal or until such time as we have been provided evidence that the returned Products have been shipped back to us, whichever occurs first.
In the event of valid exercise of the right of withdrawal, you will be responsible to engage and pay a courier for the return shipment. Upon your request, the Seller may suggest you to contact its authorized couriers, if available, in order to arranging the return service.
You will remain fully responsible for the payment of the Product price and related costs, including shipment costs and taxes as originally agreed, in the event that the returned Product is damaged/malfunctioning due to improper use, negligence, damage or physical, aesthetic or surface alterations, tampering or improper maintenance or wear and tear going beyond what is necessary for you to establish the nature, characteristics and functioning of the Products. Likewise, we will not accept returns of Products that do not match the serial numbers shown in the bill of laden concerning the original delivery. You remain always responsible for the correct usage of the Products purchased online.
You will not be able to withdraw from the Contract in the event that your purchase concerned Custom Products – as specified in the art. 3.3 above - in accordance with art. 59, letter c) of the Italian Consumer Code (Legislative Decree no. 206/2005).